Pinnacle Terms and Conditions

Welcome to Pinnacle. These Terms and Conditions govern your use of our website, our casino games, and our sportsbook services available at pinnacle.com and, for customers located in Ontario, at pinnacle.ca. By creating an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. We recommend that you read this document carefully before you complete your Pinnacle register process.

Who We Are

Our casino services are owned and operated by Ragnarok Corporation N.V., a company registered in Curaçao (company number 79358, Pletterijweg 43, Willemstad, Curaçao), licensed and regulated by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Payments on our platform are processed on our behalf by Impyrial Holdings Ltd, registered in Gibraltar. Our sportsbook operations are provided by Balder Media Ltd, registered in Belize, and licensed under multiple jurisdictions, including Anjouan, the Malta Gaming Authority (MGA/CL2/1069/2015), the Swedish Gambling Authority (18Li12898), and the Alcohol and Gaming Commission of Ontario (AGCO OPIG1236075) for pinnacle.ca. We have operated since 1998 and serve customers in over 100 countries worldwide.

Eligibility to Use Our Services

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to open an account with us. When you complete your Pinnacle register application, you confirm that all information you provide is accurate, current, and complete. We reserve the right to request identity verification documents at any time to confirm your eligibility.

We do not accept customers from a number of restricted territories, including the United States and its territories, France and its territories, the United Kingdom, the Netherlands, Spain, Germany, Singapore, Australia and its territories, Italy, Sweden, Portugal, Belgium, and several other countries listed in our compliance documentation. If you reside in a restricted country, you are not permitted to register or maintain an account with us. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using our services.

Your Account With Us

Account Registration

• We allow only one account per person, household, and IP address.
• You must provide accurate personal details during your Pinnacle register process, including your name, date of birth, and contact information.
• We may suspend or close accounts that we believe to be duplicate, fraudulent, or in breach of these terms.

Pinnacle Login and Security

You are responsible for keeping your Pinnacle login credentials confidential. We are not liable for any losses resulting from unauthorized access to your account caused by your failure to protect your password. If you suspect unauthorized use of your account, you must notify us immediately. Our platform is available on desktop, mobile browser, and Pinnacle Lite, a lightweight version of our site; we do not currently offer a downloadable Pinnacle app, though our mobile site is fully optimized for smartphones and tablets.

Deposits and Withdrawals

We support a wide range of payment options for your Pinnacle deposit, including Visa, Mastercard, Interac e-Transfer, Trustly, Bank Wire, Skrill, Neteller, MuchBetter, AstroPay, Bitcoin, Litecoin, and USDT Tether. We accept CAD, COP, EUR, HKD, KRW, GBP, and USD as supported currencies. There is no minimum requirement to open an account, though each payment method carries its own minimum deposit threshold, typically starting from 10 EUR, 10 GBP, or 15 CAD.

When you request a Pinnacle withdrawal, minimum amounts vary by method, generally starting from 5 EUR, 5 GBP, or 10 CAD, with higher minimums applying to bank wire and cryptocurrency transactions. We require that each deposit be wagered at least once before a withdrawal can be processed; if your rollover falls below this threshold, we apply a processing fee of 10% of the withdrawal amount or 20 USD, whichever is greater. Withdrawal limits differ by method, ranging from card limits of 2,500 CAD per transaction to higher thresholds for bank wire and cryptocurrency payouts. We may request additional identification documents for withdrawals exceeding 7,000 EUR, and processing may take longer in such cases.

Processing times depend on the payment method you choose. Cryptocurrency withdrawals are typically completed within minutes, card withdrawals within a few minutes to several banking days, and bank transfers usually within one to three banking days. We aim to process all payouts as quickly as our banking partners and payment providers allow.

Our Games and Sportsbook

We offer more than 1,000 casino games from leading providers including Pragmatic Play, Play'n GO, Relax Gaming, Evolution, NetEnt, and Hacksaw Gaming. Our Pinnacle slots collection includes video slots, classic slots, and Megaways titles, alongside table games, crash games, bingo, keno, and virtual sports. Our Pinnacle live casino features blackjack, roulette, baccarat, poker, and popular game shows such as Crazy Time, Monopoly Live, and Lightning Dice, powered by Evolution and Pragmatic Play Live.

Our sportsbook covers major and niche markets, allowing you to place a Pinnacle sports bet across soccer, hockey, basketball, tennis, esports, and dozens of other disciplines, with live betting available on many events. We are known for pricing our markets with low margins, typically between 2-3%, and for offering some of the highest betting limits in the industry. As a result, we do not run traditional sign-up promotions on our sportsbook and do not offer a Pinnacle bonus code for sports betting.

On the casino side, we do not currently provide a welcome bonus, a Pinnacle no deposit bonus, or ongoing Pinnacle casino no deposit bonus offers. Instead, we periodically host network-wide promotions from our game providers, such as Drops & Wins, Spinoleague, and The Non-Stop Blasts, which award cash prizes and Pinnacle free spins without wagering requirements attached to winnings. Full terms for each promotion are published separately, and we reserve the right to modify or withdraw any promotional campaign at our discretion.

Responsible Gambling

We are committed to promoting responsible gaming across our platform. We provide tools that allow you to set deposit limits, session reminders, and self-exclusion periods directly from your account settings. If you feel that your gambling behavior has become problematic, we encourage you to use these tools or contact our support team for guidance on further resources.

Our Right to Suspend or Terminate Accounts

• We may suspend, restrict, or close your account if we suspect fraudulent activity, breach of these terms, or use of prohibited software.
• We reserve the right to void winnings obtained through errors, bugs, or collusion.
• We may withhold funds pending the outcome of an investigation into suspicious account activity.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our casino or sportsbook services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. We will publish any material changes on our website, and your continued use of our services after such updates constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, your account, a Pinnacle deposit, or a pending Pinnacle withdrawal, our customer support team is available 24/7 via live chat, or by email at customerservice@pinnacle.com. We provide support in English, Chinese, Japanese, Korean, Finnish, French, Italian, Portuguese, Russian, Spanish, and Swedish to assist our international customers.