Pinnacle Privacy Policy

At Pinnacle, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Pinnacle app, or engage with our services, including Pinnacle sports bets and Pinnacle casino games. By using our platform, you agree to the practices described below.

Who We Are

Our casino operations are run by Ragnarok Corporation N.V. (company number 79358), registered at Pletterijweg 43, Willemstad, Curaçao, and licensed by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Payments on our behalf are processed by Impyrial Holdings Ltd, registered at 8A Pitmans Alley, Main Street, Gibraltar GX11 1AA. Our sportsbook services are provided by Balder Media Ltd., registered in Belize (company number 000045057), licensed under Anjouan ALSI-202412052-FI2, Malta MGA/CL2/1069/2015, Sweden 18Li12898, and Ontario AGCO OPIG1236075 for pinnacle.ca. We have been operating since 1998 and serve customers in over 100 countries.

Information We Collect

When you complete Pinnacle register steps or use our services, we collect several categories of personal data necessary to provide, secure, and improve our platform.

• We collect identity information such as your name, date of birth, address, and government-issued ID when you register or verify your account
• We gather contact details including your email address and phone number for communication and account recovery purposes
• We record financial information related to deposits, withdrawals, and payment methods used for Pinnacle deposit and Pinnacle withdrawal transactions
• We track your gaming and betting activity, including wagers placed, games played, and Pinnacle sports bet history
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Pinnacle login pages
• We may retain records of your communications with our customer support team via email or LiveChat

How We Use Your Information

We use the information we collect for a variety of legitimate business and legal purposes. Our goal is to ensure a safe, compliant, and personalized experience across our platform.

• We use your data to verify your identity and age in accordance with our licensing obligations
• We process your payment details to facilitate secure deposits and withdrawals
• We analyze your activity to detect fraud, money laundering, and other prohibited behavior
• We use your contact information to send important account updates, promotional offers such as Pinnacle no deposit bonus notifications, or Pinnacle bonus code communications where you have opted in
• We rely on technical data to maintain the security and functionality of our Pinnacle casino app and website
• We may use your information to comply with regulatory reporting requirements in applicable jurisdictions

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. You may withdraw consent at any time by contacting our support team, though this may affect certain services we provide.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business effectively.

• We share data with payment processors, including Impyrial Holdings Ltd, to complete transactions
• We disclose information to regulatory authorities and licensing bodies when legally required
• We work with third-party service providers who assist us with fraud prevention, identity verification, and technical infrastructure
• We may share data with law enforcement agencies if we are compelled to do so by valid legal process
• We may transfer information in connection with a merger, acquisition, or sale of company assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our services. Cookies also help us recognize returning users when you access Pinnacle casino login and maintain session security. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our platform.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and restricted access controls. While we strive to protect your data using commercially reasonable methods, no system is completely immune to security risks, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymize your data in accordance with applicable regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You may request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us at customerservice@pinnacle.com, and our team will assist you promptly.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States and its territories, the United Kingdom, France, Germany, Spain, and several others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we reserve the right to close your account and withhold associated funds in accordance with applicable law.

International Data Transfers

Given our international operations across markets served through pinnacle.com and pinnacle.ca, your data may be transferred to and processed in countries outside your country of residence, including Curaçao, Gibraltar, Belize, and Malta. We take appropriate safeguards to ensure that any international transfer of data complies with applicable privacy laws.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Third-Party Links

Our website and Pinnacle app may contain links to third-party websites, including game providers such as Pragmatic Play, Evolution, and NetEnt. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting an updated version on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to our customer support team via LiveChat, available 24/7, or by email at customerservice@pinnacle.com. We are here to address your privacy-related inquiries in English, Chinese, Japanese, Korean, Finnish, French, Italian, Portuguese, Russian, Spanish, and Swedish.